• Supportive team environment with great training and career pathways
• Full time opportunity working Monday-Friday
• Perfect role for an aspiring leader in financial services

Are you looking for your next step in banking? We have an exciting opportunity for a full time Customer Service Manager to join IMB's Sylvania branch, providing great service to members and support to the team. This role acts as a 2IC/Assistant Manager within the branch and is focused on personal lending, operations, compliance, risk and team leadership.

About the role

• Providing training and leadership to the team
• Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries
• Exploring new opportunities to find the right financial solutions that may improve their position
• Processing personal loan applications
• Using various technologies, systems and digital platforms, cash handling and balancing
• Supporting management, coaching and staff development activities
• Contributing to product and service initiatives/activities for the region
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties
• Assisting in the daily operational and compliance requirements for the branch.

About you

• Availability to work full time, Monday-Friday from IMB Sylvania
• Experience working in financial services, with exposure to leadership and/or lending
• A proven track record of positive performance and aptitude for learning, technology and business operations
• A genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalism
• Commitment to helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

• A supportive culture that actively promotes inclusion
• Competitive remuneration
• Wellbeing days
• Product concessions
• Paid parental leave
• Purchased leave options
• Study assistance
• Corporate uniform
• Genuine investment in your learning and professional growth.

To apply, follow the prompts. Applications close October 4, 2026. For further information, please send your enquiries to imb.careers@imb.com.au. Please note that email applications are not accepted.

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